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Guarantee

My Custom Tees stands behinds the quality of its products and service. If you are not satisfied with your purchase from us, simply contact Customer Care within 14 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs.

My Custom Tees products are made-to-order with the best quality materials possible using our state-of-the-art printing equipment.

My Custom Tees takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  • Spelling, punctuation or grammatical errors made by the customer.

  • Inferior quality or low-resolution of uploaded images.

  • Design errors introduced by the customer in the design creation process.

  • Errors in user-selected options such as product type, size and/or colour.

  • Change of mind.

  • Delayed delivery of Goods.

Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, My Custom Tees does not proof documents created by its customers prior to processing.

Returns

To return a My Custom Tees product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at print@mycustomtees.com.au  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: No returns will be accepted after 14 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return. Customised items cannot be returned unless it is deemed defective on arrival, in which case you must contact our customer support team within 2 business days of receiving your package.

Returns: must be made within 14 days of receipt of purchase. My Custom Tees reserves the right to replace or refund your purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges. We highly recommend that you return your item(s) via registered or trackable post. My Custom Tees cannot accept liability for items lost in postage/transit.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

My Custom Tees - Returns
64 - 68 Shepherd Street
Marrickville NSW 2204
Sydney, Australia

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